Cancellation Policy for Appointments Less Than 24 Hours Notice:
We understand that unforeseen circumstances may arise, leading to the need to cancel or reschedule appointments. However, to ensure the smooth operation of our services and to respect the time of both our clients and our team, we have implemented the following cancellation policy for appointments canceled with 24 hours or less notice:
- Short-Notice Cancellations:
- Appointments canceled at or less than 24 hours before the scheduled time will be considered short-notice cancellations.
- Cancellation Fee:
- A cancellation fee of $60.00 may apply for appointments canceled within the 24-hour window. The $60.00 fee will be outlined in your booking confirmation and is designed to cover a portion of the costs associated with the reserved time.
- How to Cancel or Reschedule:
- If you need to cancel or reschedule your appointment, please contact us as soon as possible. You can do so by calling us directly at (480)440-7439.
- Exceptions:
- We understand that emergencies and unexpected situations may occur. Exceptions to the cancellation fee may be considered on a case-by-case basis. Please communicate any exceptional circumstances directly with us.
- Advance Notice:
- Providing ample notice of cancellations or rescheduling is appreciated. This not only helps us manage our schedule effectively but also allows us to accommodate other clients who may be on a waiting list.
- No-Show Policy:
- Failure to attend a scheduled appointment without prior notice will be considered a "no-show." In such cases, the full service fee may be charged.
- Refund Policy:
- Cancellation fees are non-refundable. Refunds will not be issued for services not rendered due to short-notice cancellations.
By booking an appointment with us, you acknowledge and agree to abide by this cancellation policy. We appreciate your understanding and cooperation. If you have any questions or concerns, please feel free to contact us. Thank you for choosing Keyview Realty Photos & 3D Tours for your service needs.